It is Centurion Medical Corporation’s and its Dealers’ Policy to, whenever possible, provide service on Centurion systems within 48 hours of the receipt of the equipment. Return shipments will be done by the best available normal shipping method. If a customer wishes to have a higher level of shipping service, they may arrange to have the equipment picked up by their own shipping service or pay the additional cost above normal shipping costs for overnight or the best service available. When sending in equipment for servicing, please allow for shipping time.
NOTE: Unless instructed otherwise, always return all of the parts of the system when sending equipment into the Service Depot. This allows Centurion the opportunity to check over the entire system to determine if there are additional problems that require service attention.
NOTE: Centurion EZY Blanket at any time if Damaged, Soiled or Stained can be replaced at a nominal fee of $ 150.00.
TO OBTAIN WARRANTY SERVICE:
Follow the Operating Instructions first to try and determine the problem. If the problem remains unresolved, refer to the Troubleshooting section for further guidance to determine what the problem may be.
Phone your nearest Service Depot and provide the following information:
- Model/Type of equipment. (i.e.: “G Generator” and “Portable Coil”)
• Serial number of equipment.
• Complete description of problem.
• Name, address and contact number of the owner of the system.
• Shipping name, address and contact number if different than owners.
Once authorization for repairs has been received, package the system in its original packing, if available, or package in accordance with good commercial practices. Shipment to the Service Depot will be done at the Owner or Renter’s expense.
TO OBTAIN OUT OF WARRANTY SERVICE
Follow the Operating Instructions first to try and determine the problem. If the problem remains unresolved, refer to the Troubleshooting section for further guidance to determine what the problem may be.
Phone your nearest Service Depot and provide the following information:
- Model/Type of equipment. (i.e.: “G Generator” and “Portable Coil”)
• Serial number of equipment.
• Complete description of problem.
• Name, address and contact number of the owner of the system.
• Shipping name, address and contact number if different than owners.
• Credit card number for payment.
